Privacy policy

How we handle your data

Protecting your personal data is important to us. We process your personal data in accordance with applicable data protection laws (GDPR, BDSG).

1. Controller

WIKO Klebetechnik Sp. z o.o.
ul. Ekonomiczna 8
42-271 Częstochowa
Poland
Email: info.pl@gluetec-group.com

2. What data we process

We process personal data when you visit our website, contact us, or place an order. This includes e.g. IP address, name, email, addresses, payment data, log files, information about your browser and operating system, screen resolution, and interactions with our website.

3. Purpose and legal basis

Processing is carried out to provide our website, handle your inquiries, process orders, and for analysis and marketing purposes. Legal bases include Art. 6(1)(a), (b), and (f) GDPR.

4. Data disclosure to third parties

Your data will only be shared if necessary for contract fulfillment (e.g. shipping, payment), if legally required, or if you have given consent. Our service providers are contractually bound and act on our instructions (processors).

5. Services and tools used

We use the following services and tools on our website. Legal basis is Art. 6(1)(a) GDPR (consent) or Art. 6(1)(f) GDPR (legitimate interest):

  • Cookies: Used to provide basic functions, store preferences, and analyze usage.
  • Cloudflare: Content delivery network for optimizing load times and security. Provider: Cloudflare Inc., Privacy Policy: cloudflare.com
  • Google services: Google Ads, Google Maps, Google reCAPTCHA, Google Web Fonts – Provider: Google Ireland Ltd., Privacy Policy: policies.google.com
  • Doofinder: Internal search tool to improve product search. Privacy Policy: doofinder.com
  • Facebook, Instagram, X (formerly Twitter): Social media plugins with two-click solution. Privacy policies: facebook.com, instagram.com, x.com
  • YouTube: Embedded videos in enhanced privacy mode. Provider: Google Ireland Ltd.
  • CleverReach & MailChimp: Newsletter delivery. Privacy Policies: cleverreach.com, mailchimp.com
  • Trustpilot: Review platform for collecting and displaying customer reviews. After a purchase, we may invite you by email to submit a review. Provider: Trustpilot A/S, Privacy Policy: trustpilot.com
  • Shipping providers: DHL, DPD, Deutsche Post – for delivering your orders.

6. Data retention

We store your data only as long as necessary for the respective purposes or if legal retention obligations exist. Once the purpose is fulfilled or the retention period expires, data will be deleted or blocked.

7. Your rights

You have the right to access, rectify, delete, restrict processing, data portability, and object to processing. Contact datenschutz@big-difference.com. You also have the right to lodge a complaint with a supervisory authority.

8. Updates

This privacy policy is current. Changes will be published at https://big-difference.com/datenschutz.