Cancellation policy

Consumers have a statutory right of withdrawal for contracts made through this online shop, according to the following instructions. A consumer is any natural person who concludes a legal transaction for purposes that can neither be attributed to their commercial nor their independent professional activity (§ 13 BGB).

Instructions on the right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party nominated by you, who is not the carrier, has taken possession of the goods. To exercise your right of withdrawal, you must inform us (Big Difference GmbH & Co. KG, Am Hasselt 20c, 24576 Bad Bramstedt, Phone: +49 4192 8919083, Fax: +49 4192 8919085, Email: info@big-difference.com) by means of a clear declaration (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising the right of withdrawal before the withdrawal period expires.

Consequences of the withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs arising from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will use the same means of payment as you used for the original transaction unless expressly agreed otherwise with you; in no event will you be charged fees for this reimbursement. We may withhold the reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any event no later than 14 days from the day on which you notified us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired. You will bear the direct costs of returning the goods. You will only have to pay for any diminished value of the goods if this value diminution is due to a handling of the goods which is not necessary to examine their nature, properties, and functioning.

End of the instructions on the right of withdrawal

You can find the model withdrawal form here.